Frequently Asked Questions
Everything you need to know about your Urban Body Jewelry order.
How do I know what size or gauge I need?
We provide a comprehensive size chart on our website to help you determine the correct gauge, diameter, and length for your piercings. If you are unsure, we recommend visiting a professional piercer to be measured before placing your order.
What materials are your jewelry made from?
We offer a wide variety of high-quality materials including 316L Surgical Stainless Steel, G23 Titanium, 14k Gold, Sterling Silver, and organic materials like wood, stone, and bone.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location but generally take 7-21 business days.
Can I return or exchange body jewelry?
Due to health and safety regulations, we can only accept returns on jewelry that is still in its original, heat-sealed tamper-evident packaging. Once the seal is broken, the item is no longer eligible for return or exchange.
How do I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and convenient checkout experience.